UK Nature Gifts Privacy Notice

Here at UK Nature Gifts, we take your privacy very seriously.

Data Protection law will change on 25 May 2018

This Privacy Notice sets out your rights under the new laws.

How the law protects you

Data protection laws state that we are only able to process personal information if we have valid reasons to do so; that we must seek your consent to process your data; and that we must be able to demonstrate compliance with the Data Protection principles, as set out in the new GDPR legislation.

What type of data do we collect from you?

Personal information is any data that can be used to identify you. It can include, but is not limited to, any of the data listed below

  • When you shop on this Website, we will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and, if you choose to register with us, a password;
  • We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information");
  • We may collect this information even if you do not register with us;
  • You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with UK Nature Gifts products which are relevant to your browsing history.
    Find out more here.

Keeping your personal information safe

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

We confirm that any Personal Data which you provide to us and any User Information from which we can identify you, is held in accordance with both the Data Protection Act (1998) and the GDPR (2018). Your privacy is important to us.

We treat all Personal Data as confidential. Data is kept on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • To contact you about leaving a review on a product once your order has been completed;
  • When you create a shopping accountwhile ordering online you will be given the option to receive information from UK Nature Gifts by post or e-mail, about products, promotions or special offers which we feel may be of interest to you;
  • If you consent to receive our newsletter, to notify you of products or special offers that may be of interest to you;
  • You may withdraw your consent, effectlively removing yourselves from our contact list, at any time by replying with the words "withdraw consent" in the subject line and e-mailing us at: admin@uknaturegifts.com
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are obligated to do so

Retention of your data

We remove personal data from our systems in line with our data retention policy. The length of time each category of data will be retained will vary on how long we need to process it, the reason it is collected, and in line with any statutory requirements.

After this point the data will either be deleted or rendered anonymous.

  • We assure you that your personal data shall only be used for these purposes stated herein;
  • UK Nature Gifts will not share your data with any other third party, unless required to do so under law.

Accessing and updating your data

You have the right to access your personal data. You may request to view, amend or remove information that you think is inaccurate. For all questions or concerns regarding our Privacy Policy or the processing of your personal information, please do get in touch. You can write to:

The Data Protection Lead
Springfield
Pandy
Abergavenny
Monmouthshire
NP7 8DR

You can also email: admin@uknaturegifts.com

Cookie policy

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device and help the owner of the website improve the user’s experience of the site.

You can find more information about cookies at: www.allaboutcookies.org

Does www.uknaturegifts.com use cookies?

We use cookies to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, although you should still be able to use it for browsing and research.

Changing your cookie preferences

The ‘Help’ menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below are links to the most common browsers to help you make any changes:

- Firefox cookie management
- Chrome cookie management
- Safari cookie management
- Internet Explorer cookie management

Website statistics analytics, testing and personalisation

Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which (as discussed above) are text files placed on your computer, to help UK Nature Gifts analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Please read Google’s privacy policy if you are concerned about this.

UK Nature Gifts has no influence over Google’s activities but do note that Google has signed up to the US Privacy Shield standard for protection of data which has been declared adequate by the EU commission. You can always opt-out of Google Analytics cookies here Google's opt-out tool.

You should be aware that if you follow a link to another website and give any personal information to another company, the uses to which that information may be put will be determined by that third party Privacy Policy; we have no control over that third party.

Privacy policy last updated 19th May 2018

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed in writing to the Data Protection Lead at: admin@uknaturegifts.com