Secure Payments

We realise how important it is to securely store any information that you provide. uknaturegifts.com maintains high levels of security. Our site uses SSL encryption technology, the security software available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.uknaturegifts.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. All pages from uknaturegifts.com are https.

Shopping Safely

Your confidence in our website and your internet security is really important to us, so we've put together some advice to help keep you safe when you shop.

  1. Your password
  2. Computer security
  3. Privacy promise
  4. Your transaction security
  5. Phishing
  6. Cookies

Your Password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

It's best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.

When you set a password, it's a good idea to use a mix of numbers and characters, and something that's very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number.

It's a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.

If you ever get a request to reveal your password for an online site, don't respond as legitimate sites and services won't ask you to send them passwords via email. You may be tempted to share

passwords with close family, but do keep in mind there's always a risk they could pass information on inadvertently or share it with someone else.

You can re-set your password on uknaturegifts.com at any time by signing into your account and choosing the Edit your password option. If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you your password information. Then simply follow the instructions in the email to change your password.

It's a good idea at this point to change your password to something that's as secure as possible.

For more information on online safety and passwords, there are a number of useful websites such as: www.getsafeonline.org

Computer Security

Keep yourself safe from malware and viruses with adequate, up to date security on your computer. You can usually download free basic protection from providers such as AVG and McAfee. Keep your software switched on and up to date, and make sure that your Windows operating system has the latest Microsoft updates. It's a good idea to run regular scans on your computer.

When you're opening emails, be careful. Don't click on links to download files or open attachments you haven't asked for, or aren't expecting, as they may contain viruses.

Back up all your files so they're available if the worst happens and your computer is infected by a virus.

Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. UK Nature Gifts complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

To read more on how your personal data is going to be handled, read our full Privacy Policy incorporated in our Terms and Conditions.

 

uknaturegifts.com uses Paypal to ensure the security of your data. We also accept BACs payments. In such cases please contact us for invoicing. You can read more about PayPal’s security policy.

Customer Contact Promise

We'd love you to be among the first to receive exciting offers and news about our products and services. We do this via email, but only if you would like us to.

Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.

This is our simple customer contact promise:

We'll never pass your personal details to anyone outside UK Nature Gifts for them to use for their own marketing purposes;

We'll only ever use your details to help you make the most of what we have to offer. That means things like:

  • Tips and guidance to help you get the best out of your products
  • News to help you make informed choices in the things you buy
  • Details of new products and services
  • Special offers
  • Or simply, to get your feedback

We will make sure our contact with you is relevant & based on the data you have consented to be held by us

You can opt out or withdraw consent at any time. All you need to do is send an email with withdraw consent in the subject field, to barbara@uknaturegifts.com, or you can write to us at the address below. But remember, if you do opt out' of receiving this information you could miss out on offers and news.

We'll always act in compliance with data protection principles, as set out in the Data Protection Act 1998, the GDPR 2018 and all other relevant legislation.

Accessing and updating your data

You have the right to access your personal data. You may request to view, amend or remove information that you think is inaccurate. For all questions or concerns regarding our Privacy Policy or the processing of your personal information, please do get in touch. You can write to:

The Data Protection Lead

Springfield

Pandy

Abergavenny

Monmouthshire

NP7 8DR

View our Privacy Policy

Please do let us know if your details change so that we can continue to stay in touch.

Using Wi-Fi in Public Places

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public Wi-Fi.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from uknaturegifts.com requesting this kind of information, please don't respond, but do let us know about it.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Uknaturegifts.com uses cookies to keep track of what you have in your basket and to remember you when you return to our site but only if you give your consent for UKnaturegifts.com cookies. Find out more about cookies (link to Privacy Policy), why and how we use them

For independent information about cookies you can go to www.allaboutcookies.org